How cancellations, service corrections, and refund requests are reviewed for customized ecommerce and marketing work.
J Quantum Marketing provides customized ecommerce website and marketing services. The order form, proposal, or service agreement for a purchase is the primary source for its payment schedule, cancellation terms, and refund eligibility.
Before work begins
If you need to cancel before project work begins, contact us promptly. Refund eligibility will be reviewed under the applicable written order terms and after accounting for any non-recoverable third-party costs already authorized or incurred.
After work begins
Because the services involve reserved production time and customized work, completed work, work already performed, and third-party charges are generally not refundable unless the written order states otherwise. Any unused portion of a prepaid amount will be reviewed according to the applicable project agreement and work completed.
Service corrections
If a delivered item does not materially match the documented in-scope requirements, notify us with a clear description of the issue. We will review the request and, when appropriate, correct the in-scope deliverable under the review or support terms of the applicable agreement.
How to request review
Email contact@jquantum-marketing.com or call (800) 956-2117. Include the customer name, order or project reference, purchase date, and reason for the request. Please do not send complete payment-card details by email.
Processing
If a refund is approved, it will ordinarily be returned to the original payment method. Processing time may depend on the bank, card network, or payment provider.
Contact
J Quantum Marketing
15051 N Kierland Blvd Ste 3
Scottsdale, AZ 85254
United States
Need a request reviewed?
Send us your customer name, project reference, purchase date, and a brief explanation.